There is so much emphasis on social networking and email marketing in Caribbean web marketing that one of the most important tools is often left out of the picture: Trip Advisor. This user friendly tool has come to play a pivotal role in a guest's choice of Belize hotel reservation that those who aren't using the tool, or aren't using the tool properly, are missing out on potential customers. Here are some simple tips and tricks to using Trip Advisor.
This likely seems silly, but there are still resorts that aren't using Trip Advisor to help promote themselves. Guests take other traveler's reviews and opinions very seriously, and you want to have as many channels open as possible to support that feedback, both good and bad. Trip Advisor is a great way to respond to those guests who had some sort of negative experience with your resort and show that you genuinely care about your guests.
Put yourself in the shoes of the guest. You read a resort description that said "Olympic sized swimming pool and breathtaking views." Upon arrival, you are shocked to see that the "Olympic sized pool" is actually no bigger than your bathtub and the "breathtaking view" is of the hotel parking lot. No one likes to be lied to, especially when there's money involved.
In the description for your Belize resort, focus on what sets you apart. Do you offer special tours? Packages for wedding parties or newlyweds? Have a great restaurant? Focus on these unique assets. Guests will be much more interested in these perks than the fact that your room comes with an AM/FM alarm clock.
Keep it Up
As your resort grows and changes, so should your Trip Advisor page. This is not a tool that you should create and then forget about; it should get as much attention as your social networking sites (which we hope are getting lots of attention). Post pictures of new features, update rates, and respond to comments on a regular basis to get the most from your page. On that same note, Trip Advisor is constantly coming out with new tools and features to improve their site (click here to read about their new direct email tool), so make sure you are staying up to date on all that is available to you through your business account.
What's your best kept secret about Trip Advisor? Share a comment below and help your fellow resort owners!